This series of research papers by Professor Leslie Willcocks of The Outsourcing Unit at The London School of Economics and Political Science and Professor Mary Lacity of the University of Missouri-St.Louis present practical case studies on software automation in various organisations.
Robotizing Global Financial Shared Services at Royal DSM
Robot Process Automation: The Next Transformation Lever for Shared Services
Robotic Process Automation at Telefonica O2
The IT Function and Robotic Process Automation
Robotic Process Automation: Mature Capabilities in the Energy Sector
Robotic Process Automation at Xchanging