This report by IBM reveals that artificial intelligence (AI) and automation are creating a new division of labour between human workers and machines and ushering a new age of the augmented workforce. However, it notes this evolution is also widening the global skills gap, finding that executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years – and while AI won’t replace people, people who use AI will replace those who don’t.
The report outlines three key priorities to help organisations elevate employees and gain a competitive edge: (1) Transform traditional processes, job roles, and organisational structures to boost productivity and enable business and operating models that reflect the new nature of work; (2) Build human-machine partnerships that enhance value creation, problem-solving, decision-making and employee engagement; and (3) Invest in technology that lets people focus on less time-consuming, higher value tasks and drives revenue growth.